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You will find a jewelry item in all of our products. You could hit the jackpot and uncover jewelry worth up to $5,000.

Visit the Appraisal Page and enter the code on the label to find out our Jewelry Appraisal Value.
If you should have any questions or concerns, please contact our customer service department, during standard business hours, via phone at 716-650-2997 or toll free at 1-800-248-0356, or email us at help@jackpotcandles.com.

WHERE THE JEWELRY IS IN OUR CANDLES

Be patient and always follow candle safety rules when burning a candle down. Do not dig for your jewelry. This can cause your candle to tunnel or burn unevenly. Jackpot candles is not responsible for the damaged incurred to your jewelry item when burning the candle.

WHAT TO DO IF YOUR CANDLE WILL NOT LIGHT

Trimming your candle wick 1/4 inch prior to every burn will ensure a continuous quality burn. Keeping the wick too short or too long can cause a burning candle to blow out. If you have wax build up on your wick, you might try holding a lighter to the wick to burn off. If the wick is too short, you could try melting some of the top wax with a hair dryer and drain, until wax is below your wick.

HOW TO PREVENT YOUR CANDLE FROM TUNNELING

The first burn of any candle is the most important. All candles should burn one hour for every 1 inch in diameter of the actual candle size. The wax should be melted evenly, all the way across the candle. So the initial burn should be at least 3 hours for our 21 ounce candle to liquefy the entire top layer of wax. Candle tunneling happens when you have too many short burns where the wax ends up burning straight down the center of the jar. So always remember to burn your candle long enough to create at least a 1/2 layer of melted wax on top and trim your candle wick 1/4 inch prior to each burn. These simply steps will prevent candle tunneling and ensure an even burn.

WHAT TO DO IF YOU CAN NOT SMELL YOUR CANDLE

There are several common reasons why you might not be able to smell your candle. 1). Olfactory Fatigue - After prolonged exposure your nose is unable to distinguish a particular fragrance. Your nose is temporarily unable to smell the candle scent due to desensitizing. This is caused by smelling a burning fragrant candle for a long time period. Removing yourself from the area, or even rotating candle fragrances and help. 2). Ventilation Systems - Do not burn your candle underneath a home intake vent for a heater or an air conditioner. Intake vents can pull the candle burning scent out of the air. Please contact our customer service team for any further concerns or questions you may have.

HOW TO CLEAN THE CANDLE JAR

You can clean the glass jar after you have enjoyed your favorite fragrant soy candle. 1). If there is any wax remaining at the bottom of your candle, please remove it and dispose of it in the trash. Do not put any wax down a sink drain. You can either place the candle in a freezer, causing the wax to contract, to assist you with the wax removal. Or, simply dig out the wax with a butter knife. 2). You will want to remove all labels from the jar. If there is any glue remaining, you could use a sticky label liquid remover.

HOW TO CLEAN WAX OFF OF JEWELRY

During the reveal process, sometimes wax may get on our discovered jewelry item. There are a couple safe ways we recommend to remove the wax. 1) Boil some water, pour it in a cup, drop jewelry in and, using a spoon or tweezers, simply swirl it around. 2) Toothpaste and an old toothbrush can also do the trick. Apply toothpaste and brush onto jewelry item and rinse. The toothpaste acts like a polish as well.

WHAT IS CANDLE FROSTING?

A natural characteristic of soy candles is frosting. 100% soy candles will frost. This will not affect the scent or burning of the candle. Please be assured that your candle is not drying out and this is not a flaw. Candle frosting will occur with natural soy candles and is simply a part of the soy candle experience.

WHAT IS CANDLE SWEATING?

Soy wax products are the safest and cleanest burning candles. During significant temperature changes, soy candles can release excess oil. A small portion of moisture may appear at the top of the candle. This is called "sweating." Gently wipe with away moisture with a soft cloth. Candle sweating can occur during package shipping. This is why we ship our natural soy candles priority, so you will receive it in several days. Store your candles in a cool place and always try to avoid direct sunlight. Sweating should not affect your candle burning experience.

WHY DOES MY CANDLE HAVE AN AIR BUBBLE?

Delamination is when an area of the wax has pulled away from the glass container. This is part of the hand-poured candle making process and is very common. The glass container can magnify the appearance of an air bubble, but please be assured, it will not affect your candles performance.