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Return Policy

R E T U R N S
Return Policy
Exchanges, returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted. Due to the nature of our products, all sales are final. We will replace items damaged during shipping when possible. 

Please contact our customer service department during standard business hours, Monday through Friday from 9am to 5pm Toll Free at 1-800-248-0356 or email us at help@jackpotcandles.com. Refused, unable to forward or undeliverable as addressed packages returned to us will receive a full refund less the shipping

Refund Policy
Thank you for shopping with Jackpot Candles. Original shipping and handling fees not refundable. Processing times for your refund are based on each individual bank and/or credit card company.

Damaged or Defective Candle
We apologize for any damaged incurred via delivery. Please notify us immediately and take a photo of the damaged item and box packaging.

We will file a claim on your behalf and replace your damaged and/or defective item. Please note: Candles that have been lit will not be replaced.

Please contact our customer service department, for instructions  during standard business hours, Monday through Friday from 9am to 5pm EST at 716-650-2997 or Toll Free at 1-800-248-0356 or email us a help@jackpotcandles.com

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