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1-800-248-0356

Mon-Fri 9am-5pm Eastern

Return Policy

Returns
Only unburned candles and unused candles and products can be returned within 7 days of receipt. Candles are eligible for return if the wick has not been burned, broken, or altered in any way.

Please contact our customer service department, for instructions and our return form, during standard business hours, Monday through Friday from 9am to 5pm EST at 716-650-2997 or Toll Free at 1-800-248-0356 or email us at help@jackpotcandles.com. The customer is responsible for the return incurred shipping costs. Refused, unable to forward or undeliverable as addressed packages returned to us will receive a full refund less the shipping. Please note: Only approved returns will be accepted.

Return Policy
Only unburned and unused candles and products can be returned within 7 days of receipt for a full refund. Any items returned following the 7-day return policy will receive a store credit. Please contact our customer service department, for instructions and our return form, during standard business hours, Monday through Friday from 9am to 5pm EST at 716-650-2997 or Toll Free at 1-800-248-0356. The customer is responsible for the return incurred postage fees/shipping costs. Thank you for shopping with Jackpot Candles.

Refund Policy
Thank you for shopping with Jackpot Candles. Refunds will be processed upon receipt of your returned item(s) within 5-10 business days. Original shipping and handling fees not refundable. Processing times for your refund are based on each individual bank and/or credit card company.


Damaged or Defective Candle
We apologize for any damaged incurred via delivery. Please notify us immediately and take a photo of the damaged item and box packaging. We will file a claim on your behalf and replace your damaged and/or defective item. Please note: Candles that have been lit will not be replaced. Please contact our customer service department, for instructions  during standard business hours, Monday through Friday from 9am to 5pm EST at 716-650-2997 or Toll Free at 1-800-248-0356 or email us a help@jackpotcandles.com

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