Return Policy

Return Policy

There are no refunds. Store credit only.

Jackpot Candles accepts returns For Store Credit Only under the following conditions :

• Returned items must be in original sealed packaging
• Returned items must be unused
• Returned must be received within 30 days of delivery date*
• All Sales are Final for customers who use Afterpay as their order payment method.

How do I return an item?

Email us at help@jackpotcandles.com (Monday - Friday 9am -5pm EST) with the following information:

• Order Number
• Item to return
• Item condition
• Why item is being returned 

We will get back to you within 24 - 48 Business Hours. We are closed on Saturday & Sunday, as well as ALL major HOLIDAYS.

Once your item is received we will inspect and notify you if your item has been approved or denied.

How will Jackpot Candles resolve my return?

We process store credits for the cost of the item with no exceptions.

Once customer service receives your complete information and confirms that all return requirements for your order have been met you will receive authorization for your return.

Print the authorized return and include it in your return packaging. Please send your return items and return authorization form to the address provided within thirty (30) days of your original purchase date.

I sent my return! How soon will it be processed?

When we receive your return it will take 3 to 5 days to process. When processing is complete you will receive an email that confirms your return authorization and we will process your store credit for the return.

You will be responsible for paying for your own shipping costs for returning your item(s) unless the item received was damaged. Shipping costs are non-refundable, you will receive store credit for the exact price you pay for the product(s) minus any fees and/or coupons used if applicable.

Jackpot Candles Return Policy regarding Defective or Incorrect Items

If you received a broken or defective item, please email Customer Service at help@jackpotcandles.com or call us Toll Free at 1-800-248-0356 (Monday - Friday 9am -5pm EST).

Return Policy on Custom Label and Personalized Items

Because custom labels and personalized jewelry in our products are made to order with specific customer requirements in mind, we are not able to process returns for any Custom Label or Personalized items. All sales are final on these items.