Free Standard Shipping on orders over $45!

Call us Toll Free

1-800-248-0356

Shipping Policy

All orders are shipped within 24 hours of order placement, excluding weekends and holidays. You will receive a shipping confirmation email to the address you entered at order placement. If there is an issue with your order, a customer service representative will contact you directly by phone or email.

Shipping Methods and Costs

All domestic U.S. order sub totals over $45 ship for free via UPS. Standard Shipping fees are a flat $7.95. Our Orders are shipped within 24 hours of order placement, excluding weekends and holidays. Packages are shipped via USPS Priority Mail for a Flat Shipping Rate of $15.95 and for an estimated delivery time within 2-3 days. We currently ship to locations within the United States including PO Boxes, to one address per order. We unfortunately we do not ship Internationally at this time.

International Shipping

We currently do not offer shipping to international addresses. This is something we are working on for the future.

Order Tracking

You can directly to www.ups.com to track your order. It may take up to 24 hours following shipment before your tracking information is updated.

If you require any assistance, please contact our customer service department, during standard business hours, Monday through Friday from 9am to 5pm EST at 716-650-2997 or Toll Free at 1-800-248-0356 or email us at help@jackpotcandles.com.